Customer Service

How Can We Help You?

Our customer service team is here to assist you with any questions or concerns you may have. We strive to provide fast and efficient support to ensure your experience with us is smooth and satisfying.

Frequently Asked Questions (FAQ):

Check out some of the most commonly asked questions by our customers:

  • What payment methods do you accept? We accept cash on delivery (within Kathmandu Valley), eSewa, and bank transfers for customers outside Kathmandu.
  • How can I track my order? Once your order is dispatched, we will provide a tracking ID so you can follow your delivery status.
  • What is your return policy? Products can be returned within 2-3 days of purchase, provided they are in their original packaging and unused.
  • How long does it take for a refund? Refunds will be processed within 2-3 business days after receiving your returned product.

If your question is not answered here, feel free to reach out to us using the contact details below.

Contact Us:

If you need further assistance, you can contact our customer service team through the following methods:

  • Email: osaapasaa.jhoomka@gmail.com
  • Phone: 9860806513/ 9801106513
  • WhatsApp: +977-9860806513 (Click here to chat)

Working Hours:

We are available to help you during the following times:

  • Sunday - Friday: 11 AM - 5 PM
  • Saturday: Closed

Feedback:

Your feedback is important to us! If you have any comments or suggestions, please feel free to reach out to us via email or phone. We are constantly looking for ways to improve our service and your shopping experience.